He Yao Sun

Q.	When I enter the site, the window is partially off the screen and I can't resize it.
A.	Heyaosun.com is set to be displayed at a minimum resolution of 800 x 600. If your current display setting is 640 x 480, please change it to 800 x 600 to view the site correctly.

Q.	I'm sure I have the Flash player but the Flash site doesn't work for me, why?
A.	Please ensure that you have the latest version of Flash (version 5 or higher) installed.

Q.	The video does not play. What can I do?
A.	Ensure that you have downloaded and installed the RealPlayer and Windows Media Player plugin correctly.

Q.	The video is working but I can't hear the music.
A.	1) Ensure that your speakers are on. 2) Ensure that your sound is not muted. 3) Ensure that you have the latest version of Real Player, QuickTime or Windows Media Player installed correctly.

Q.	The video does not play smoothly, is there a way to fix this?
A.	Ensure that you have the latest version of Real Player, QuickTime or Windows Media Player. If you are using a dial up line, make sure you are on the 56kb version on the movie and not the DSL/cable version. Also ensure that you have your connection speed set correctly in QuickTime. To do this, open the QuickTime settings from the control panel and click on "Connection Speed" choose your connection speed. If the movie is still not playing smoothly, you can always lower the speed for better performance.